Mastering Customer Experience: How to Win Hearts at Every Touchpoint
Imagine this scenario: you log into your bank app to transfer funds urgently, only to be met with confusing menus and unexpected downtime. Frustrated, you plan to switch banks. Later that day, you get a message from your car’s manufacturer with a proactive alert that a minor engine fault has been detected and you can […]
Digital business platform – why it’s becoming the need of the hour
In today’s world, all companies, no matter what business they are catering to, are emerging as technology-oriented in order to keep pace with the changing times. Some are already in this process for the transformation, while others are figuring out as to how to set things on the right track. For example, when we […]