Governance, Risk & Compliance (GRC) Solutions

Explore end-to-end Mandate Management, KYC Verification and Validation Services from Writer Information.

PICK UP, PROCESS, MANAGE THE ENTIRE LIFECYCLE

Be it physical pickup of filled mandates from customer locations using Business Process Services (BPS) teams or processing of documents using proprietary ICR and OCR technology, our Mandate Management solution covers it all.

Functional capabilities of the Mandate Management Solution

Central KYC Processing

CKYC refers to Central KYC (Know Your Customer), an initiative of the Government of India. The aim of this initiative is to have a structure in place which allows investors to complete their KYC only once before interacting with various entities across the financial sector.

CKYC is a Central KY Registry maintained by Central Registry of Securitization Asset Reconstruction and Security Interest of India (CERSAI) wherein different Financial Institutions (FI’s) under regulators like RBI, IRDA, SEBI, and PFRDA to upload KYC details on CKYC portal.

In this process of CKYC, end customer of a Financial Institution will be provided with a 14 digit CKYC number which will be unique across the industry.

Why CKYC?

  • To bring uniformity in the information of a person in the financial sector
  • To avoid duplication of work at back-office
  • To get the latest and updated information about the customer
  • To avoid manipulation of minor account
  • To prevent operating of accounts of a deceased person.

WRITER Approach to CKYC Processing

We at Writer Information provide an “End to End Approach” to customers CKYC requirement. This is a compliance requirement and applicable across financial institutions.

The process flow looks like:

  • Check for Existing CKYC with CERSAI
  • Digitization of documents at client premises or Writer facilities
  • CKYC workflow:
    • Auto Import of Customer Data
    • Auto Cropping of POI and POA
    • Auto capture of customer demographics
    • Auto-verification of customer information
    • Exception Management
    • MIS and Reports
  • CERSAI Upload and Co-ordination
  • CKYC number shared with the customer
  • Storage

Our Value Differentiators

Get technology-led domain expertise across multiple verticals

Gain from specialised transition management skills and solutions

Benefit from the only E2E data governance solution provider in India

Avail of a scalable value-chain with onboarding, servicing, and deboarding

Take advantage of best-in-class delivery capabilities across India, Middle East and Africa

Profit from process re-engineering emphasis on customer delight, risk reduction, and optimal servicing cost

Insights

Devising intelligent technology solutions and growth strategies to help data-driven businesses
to scale up and evolve faster than the market.

Image-based Mandate Capture Solution

  • Uses intelligent automation with technologies such as Machine Learning (ML), ICR, OCR, Robotics Process Automation (RPA). This reduces processing time, boosting efficiency.

Reporting: MIS and Dashboards

  • Complete reporting solution with historical as well as real-time insights into operations
  • Dashboards featuring On-demand, real-time statistics, graphs, and reports

Transaction Manager

  • Generates rule-based, institution-specific outward transactions
  • Receives, routes, and processes, inward transactions
  • Acts as a validator for mandate and transaction status

Web Interface

  • Browser-based, cross-platform interface
  • e-Mandates module also included
  • Supports online requests for amendment and cancellation

Repository

  • High performance, high volume storage capacity