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Contact Centre & Call Center Solutions

Reorganising operations while boosting customer satisfaction.

More for less - Cost Optimisation

We help you align your expenses so that you can strategise better. Our agents are trained to be efficient with no scope of delegation. These agents take responsibilities and have a proven track record of success in their fields.

Creating Brand Ambassadors

Our agents help you provide the best possible customer experience, revenue generation and provide service optimisation goals. We know you care and so do we. We help you connect with your customers and ensure they connect with your brand.

Automating redundant processes

We make it easy for you to adjust to the changing business world with the help of our automated calling experience. We make investments to deliver the vision and strategies towards process optimisation for our agents and your customers.

Customer satisfaction leads to brand loyalty

We help you deliver the best possible experience that your customers deserve. We don’t want your customers to feel that they are interacting with robots.
Voice of the Customer
We help you understand your customers journey, their emotions, their thoughts through the voice of the customer programme. We help you transform that customer journey by ensuring you achieve all the desired outcomes.

See how we bring value addition through our Call Center Solutions

Expertise in Sustainable Value Creation

Building a range of calling support to increase revenue creation for insurance companies

Streamlining contact centre operations whilst improving customer satisfaction

Our Solutions

Sales and Marketing Solutions
We understand the value of CRM productivity. Our solutions are driven with intelligent analytical tools where we undertake both cross selling and up selling.
We understand the value of CRM productivity. Our solutions are driven with intelligent analytical tools where we undertake both cross selling and up selling.
Collection Management
We cater to the finance teams and enable recovery. This solution has a flavour of analytics to cater to the changing customer world. Our Consultants have mastered the art of conversion to deliver those numbers that ensure margins and growth.
We cater to the finance teams and enable recovery. This solution has a flavour of analytics to cater to the changing customer world. Our Consultants have mastered the art of conversion to deliver those numbers that ensure margins and growth.
Persistence Calling
We manage the deep lapse and ship tracking functions for insurance companies. We have skin in the game by delivering productivity beyond customer delight. We use techniques and tools to deliver. There is a touch of BI as a part of the solution.
We manage the deep lapse and ship tracking functions for insurance companies. We have skin in the game by delivering productivity beyond customer delight. We use techniques and tools to deliver. There is a touch of BI as a part of the solution.
24/7 Customer Care
We know what you want. We help you reach your customers and deliver the sense of satisfaction.
We know what you want. We help you reach your customers and deliver the sense of satisfaction.

Insights

Devising intelligent technology solutions and growth strategies to help data-driven businesses
to scale up and evolve faster than the market.

Talk to an Information Expert today!